About me
Results-driven IT and Telecommunications Specialist with 10+ years of hands-on experience in system administration, network management, helpdesk operations, and cybersecurity. CCNA and ITIL V4 certified with proven expertise in Active Directory, Cisco networking, PABX systems, and IT service delivery. I also design and build professional Wix websites. Fully equipped for remote work using AnyDesk, Zoom, and Microsoft Teams.
Skills
System
Administration
Helpdesk Support
AWS Cloud
Network
Administration
Cisco Networking
ITIL Management
Active Directory
Wix Web Design
Tech Support
Cybersecurity
Remote IT Support
Mikrotik
Certifications
ITIL V4 Foundation
Simplilearn
2026
Endpoint Security
Cisco Academy
2024
Claude 101
Anthropic
2026
Ethical Hacker
Cisco Academy
2024
CCNA
NS3Edu
2024
AWS Cloud Practitioner
AWS Simulearn
2025
CCST Networking
Udemy
2024
Junior Cybersecurity
Cisco Academy
2025
Experience
ICT Infrastructure and Systems Support Officer
AIGC Group Inc — Liberia
November 2024 – February 2026
Led enterprise IT infrastructure, managed ICT support teams, helpdesk operations, Active Directory and disaster recovery aligned with ITIL best practices.
Systems and Telecommunications Support Specialist
PowerNet / Golden Veroleum — Liberia
2020 – March 2024
Provided technical support to 300+ users across multiple sites. Managed PABX systems, video conferencing and Cisco network devices.
System / Product Analyst
MWETANA Consulting — Liberia
2017 – 2020
Translated business requirements into technical specifications and supported IT service delivery aligned with ITIL processes.
Services
💻
IT Support
Remote helpdesk, troubleshooting, and system administration for businesses of all sizes.
🌐
Network Admin
Network setup, Cisco configuration, WiFi management and IT infrastructure solutions.
🔒
Cybersecurity
Endpoint security, threat analysis and IT security policy development.
🖥
Wix Web Design
Professional, mobile responsive Wix websites built from scratch for businesses.
Contact Me
Phone
+ (231) 886209389
rhymie-kollie
Fiverr
@rhymietech